Senior Customer Success Engineer – MIM

🕒 October 6

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $112.9k - $182.6k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Ensure successful deployment, automated lifecycle management, and ongoing stabilization of enterprise Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI) solutions • Provide advanced product-level expertise by leading complex deployments and resolving intricate technical challenges • Guide customers through sophisticated integrations and customizations as the CLM and PKI subject matter expert • Communicate new features and best practices to help customers leverage Palo Alto Networks solutions • Drive product adoption through in-depth training sessions and customer-tailored workshops • Assess deployment and best-practice gaps and translate them into strategic improvement action plans • Ensure customers achieve operational excellence by adopting and optimizing new features • Act as a strategic advisor to stakeholders including C-suite executives • Manage complex customer engagements and collaborate with account teams on high-touch delivery strategies • Lead customer escalations and coordinate with internal teams and resources for timely resolution • Work with CISOs, CTOs, security, PKI, cloud, network, and other technical teams at major organizations

🎯 Requirements

• Bachelor of Science in Computer Science or related Technical Field (or equivalent experience) • 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security • 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering) • Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs • Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases • Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts • High-level consultative skills, capable of influencing decisions and driving customer success strategies • Public Key Infrastructure (PKI) encompassed technology, standards, and implementations • Securing Internet applications, e.g., cryptography, standards, techniques • Directory technologies and standards, e.g., LDAP, Active Directory • Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS) (preferred) • Familiarity with Public Certificate Authorities such as DigiCert, Sectigo, Let's Encrypt, or Entrust (preferred) • Hands-on experience with HSMs or cloud-based key management services such as AWS KMS or Azure Key Vault (preferred) • Experience with automation and configuration management tools such as Ansible or Terraform (preferred) • Familiarity with the ACME protocol or other automated certificate issuance standards (preferred) • Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position

🏖️ Benefits

• Restricted stock units • Bonus • Employee benefits (details referenced in the posting) • Reasonable accommodations for qualified individuals with disabilities or special needs

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