Customer Success Engineer

🕒 October 6

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $150k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 9%

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vCluster

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51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 $24M Series A on 2024-05

SaaS • Enterprise

vCluster is a Kubernetes virtualization product (from loft-sh) that creates virtual Kubernetes clusters on top of existing Kubernetes infrastructure. It enables dedicated, multi-tenant or private-node clusters for use cases like internal platform standardization, hybrid Kubernetes deployments, sovereign or dedicated customer environments, AI cloud providers and distributed inference. vCluster is positioned as a tooling/product solution for enterprises operating Kubernetes at scale, offering managed features, releases and integrations for internal K8s platforms and cloud-native workflows.

📋 Description

• Lead end-to-end customer onboardings from sales handoff through project close • Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews • Build and maintain customer success plans documenting business objectives, KPIs, adoption milestones, and forward plans • Translate platform adoption into business outcomes including cost efficiency, engineering velocity, risk reduction, and platform ROI • Own customer relationship cadence through regular check-ins, Quarterly Business Reviews, and Executive Business Reviews • Discuss vCluster architecture, Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations with customers • Assist customers with technical challenges and design optimal deployment architectures • Own renewal motions beginning 90+ days before renewal • Identify expansion triggers such as new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades • Work with Account Executives and Solutions Engineers to convert expansion opportunities into customer growth • Represent customer feature requests, escalate blockers, and provide actionable feedback to Product and Engineering • Drive customer adoption, identify expansion opportunities, and proactively detect churn risks

🎯 Requirements

• Experience in a technical post-sales role such as customer success, technical account management, or professional services • Track record of driving adoption and measurable business outcomes across a portfolio of technical customers • Hands-on familiarity with Kubernetes and cloud-native technologies • Ability to discuss RBAC, Tenant Isolation patterns, cloud infrastructure, and architecture questions • Ability to engage with both executive stakeholders and platform engineers • Structured and proactive approach using success plans, adoption milestones, and renewal timelines • Understanding of renewal and expansion drivers in a SaaS or platform business • Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure (bonus) • Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale (bonus) • Experience with regulated industries such as financial services, healthcare, or public sector (bonus) • Contributions to the Kubernetes or open-source ecosystem (bonus) • Experience at a Series B-D startup building a repeatable post-sales motion (bonus)

🏖️ Benefits

• Equity • Commission • Health, dental, vision, and life insurance for you and eligible dependents • Flexible working schedule • Workplace flexibility • Remote-first culture

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