XSIAM Service Tech Lead

Job not on LinkedIn

November 13

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $127.6k - $206.5k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers • Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases • Advise customers on best practices for alert tuning, data onboarding, and correlation optimization • Drive continuous improvement in customer security posture and measurable time-to-value outcomes • Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery • Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings • Translate complex detection and response concepts into actionable guidance for diverse audiences • Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment • Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

🎯 Requirements

• 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments) • Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding • Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments • Excellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiences • Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs • Deep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologies • Bachelor’s degree in Computer Science, Information Security, or a related field or equivalent military experience.

🏖️ Benefits

• Employee benefits may include restricted stock units and bonuses.