Facilities Account Manager

July 3

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Pareto Facilities Management Ltd

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B2B • Enterprise • Real Estate

Pareto Facilities Management Ltd is a facilities management company committed to providing service-focused and customer-centric solutions in the UK. The company offers a flexible model tailored to meet the unique needs of each organization it partners with, emphasizing account management and employing professionals highly qualified in facilities management. Pareto FM embraces technology and innovation to deliver exceptional service across various locations in the UK and Ireland. They offer careers in departments such as engineering, cleaning, and facilities maintenance, and emphasize the importance of multilingual communication for job applicants.

201 - 500 employees

🤝 B2B

🏢 Enterprise

🏠 Real Estate

📋 Description

• Ownership of day to day operations. • Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio. • Completion of monthly management reports that cover all services across all sites. • Implementation of standard operating procedures for all base functions of the service delivery. • Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports. • Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money. • Ownership of small and medium sized projects for clients. • Collate information and write up account overviews for monthly report • Become proficient for our key systems to support business queries • Client reporting • Sub-contractor management • Ownership of renewal process in your patch • Site visits • Cross Auditing • Ensure all accounts are delivered to the highest standards of H&S and compliance. • Deliver internal auditing processes on patch • Making sure everyone is using their holiday appropriately. • Take an active role for all onboarding for within your patch. • Performance Management, development and training • Development & Training • Monitor and approval of overtime • Monthly Billing – Confirm any contract changes & monitor spend against budget

🎯 Requirements

• Suitable, recent and relevant FM experience (typically 5+ years) • Hard Services/Technical services delivery experience • A minimum of IOSH Managing Safely qualified or equivalent. • Strong knowledge of FM service delivery across all services lines • Excellent planning and organizational skills • Excellent verbal, written communication and presentation skills • Strong IT skills • Ability to manage own workload and work on own initiative • Ability to work in, and adapt to a rapidly changing environment • Comfortable challenging poor standards or behavior and implementing change • Ability to work co-operatively with others to complete tasks and implement process improvements. • Multi-contract FM management experience preferred • A IWFM qualification (or similar) level 5 or above

🏖️ Benefits

• Private Health • 4x life assurance • 25 days + bank holidays