Senior Partner Agent Architect – UK

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏛️ Architect

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Scope and design end-to-end AI Agent deployments across complex enterprise environments • Define integrations with CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications • Solve multi-system data flows, dependencies, and integration challenges • Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns • Build, configure, test, and troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and Postman • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios • Lead technical discovery workshops, architecture reviews, and solution design sessions • Translate customer workflows and business requirements into conversational components and reliable AI Agent behavior • Apply LLMs, prompting strategies, embeddings, and context management to improve agent performance • Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration • Test architecture, integration reliability, agent quality, and real-world behavior • Review partner-created solution designs and enable partners to deliver Parloa solutions independently • Identify and resolve delivery blockers with Product, Engineering, Customer Success, and partner teams • Document reusable architecture patterns, implementation guidance, technical standards, and best practices

🎯 Requirements

• 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models • Strong systems thinking and experience solving complex problems across multiple systems and data sources • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools • Proficiency in REST APIs, JSON/XML, Postman, and authentication patterns including OAuth, API keys, and JWT • Experience reading API documentation, defining field mappings, and troubleshooting integration behavior • Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk • Hands-on experience with integrations, configuration, testing, and troubleshooting • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows • Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors • Strong stakeholder and project management skills, including leading workshops, discovery sessions, or architecture discussions • Excellent communication and consultative problem-solving skills across technical and non-technical audiences • Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment • Excellent written and spoken English is required

🏖️ Benefits

• Equal opportunities regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics • GDPR and ISO 27001-compliant handling of sensitive information