Senior Director, Technical Services

🕒 6 days ago

🇺🇸 United States – Remote

💵 $200k - $255k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Parsec Automation Corp.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

Parsec Automation Corp. is a company specializing in creating innovative solutions for manufacturing operations management. They offer TrakSYS, a versatile manufacturing execution system (MES) platform that provides real-time, data-driven insights into production processes. TrakSYS is designed to optimize manufacturing operations for industries such as automotive, chemicals, food and beverage, life sciences, and packaged goods. It helps in areas like inventory management, production planning, quality management, and predictive maintenance, allowing manufacturers to increase efficiency, meet regulatory requirements, and improve product quality.

📋 Description

• Unify and scale the Advisory, Delivery, and Support workstreams under one operating model • Own delivery quality, timeliness, and client/partner satisfaction across all three workstreams • Establish shared standards, handoff protocols, reporting cadence, capacity planning, utilization management, backlog health, and escalation tracking • Serve as the primary point of contact for workstream health, capacity, and delivery status communications to PS leadership • Work with Project Managers, Enablement, Sales, and SI/GSI partners • Own the quality bar for design artifacts, maintain design standards and reference architectures, and resolve significant architectural decisions • Manage engineering resource intake, prioritization, staffing, rebalancing, scope, timelines, quality gates, velocity, and throughput • Own support SLAs, coverage models, on-call structures, upgrade methodology, client/SI mentoring, and knowledge transfer • Build metrics, dashboards, reporting cadence, ramp paths, curricula, hiring plans, role profiles, interview standards, and leveling criteria • Report workstream health, capacity, delivery metrics, risks, and technical delivery performance to PS leadership • Improve delivery predictability, SLA adherence, capacity forecasting, and consistency of the technical governance model

🎯 Requirements

• 10+ years in technical delivery, professional services, or engineering leadership within enterprise software, industrial software, or MES/manufacturing operations platforms • Demonstrated experience managing multiple technical functions concurrently, including solution architecture/advisory, engineering delivery, and technical support, as a unified organization • Experience managing distributed, international teams; direct experience with US/Europe (Spain in particular) team structures is a strong plus • Track record of building or scaling a technical delivery function during a growth phase, including hiring plans and ramp/enablement design • Strong operational instincts in capacity planning, utilization management, SLA and escalation frameworks, and delivery metrics • Comfortable operating at both the strategic level and the technical level, including design and architecture conversations • Experience working with or alongside System Integrator (SI) and Global SI (GSI) partner ecosystems • Direct experience with MES, MOM, or industrial automation platforms (TrakSYS or comparable platforms) preferred

🏖️ Benefits

• Bonus eligibility • Comprehensive medical, dental, and vision coverage • 401(k) with company match • Generous paid time off and company holidays • Professional development and career growth opportunities • Collaborative and innovative work environment • Opportunity to make a meaningful impact at a growing global software company