PartnerOne
Enterprise • SaaS • Fintech
PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.
201 - 500 employees
🏢 Enterprise
☁️ SaaS
💳 Fintech
Technical Support Engineer
Job not on LinkedIn
September 30
PartnerOne
Enterprise • SaaS • Fintech
PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.
201 - 500 employees
🏢 Enterprise
☁️ SaaS
💳 Fintech
📋 Description
• Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers. • Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research • Performs Root cause Analysis • Analyzes data and runs tests upon finding a root cause • Determines and recommends the appropriate actions to take • Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release. • May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product. • Participate in 24/7 on-call support for customers.
🎯 Requirements
• Dump analysis: an application abend dump i.e. reading hex, not using abend analyzer tools • Knowledge of CPU multi-tasking, threads, queueing theory • IBM SUPRA knowledge a strong plus. • Experience with IBM Assembler Language, C, Pascal • Experience with IBM z/OS JCL • Experience with IBM utilities like IEBGENER, IMASPZAP • Experience with CICS - systems programming knowledge a plus • Experience as a DBA is a strong plus. • Experience in providing technical support for a software product. • Experience with delivering patches, hot fixes and service packs. • Good interpersonal and communication skills, clear communicator both verbal and written • 5+ years overall experience in at least some of the above items.
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