Service Program Manager

🕒 July 24

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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PartsSource Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2008-08

Healthcare • Consulting • Logistics

PartsSource Inc. is a company dedicated to providing a comprehensive network of service technicians and a wide array of medical parts to healthcare facilities. The company connects its clients with evidence-based access to over 5,000 pre-qualified service technicians, ensuring high-quality equipment repairs aimed at maximizing equipment uptime, reducing costs, and improving productivity. PartsSource offers a robust online platform where healthcare providers and partners can order and manage medical replacement parts efficiently. They focus on unlocking financial, clinical, and labor capacity through their innovative Repair & Service Agreements. Furthermore, PartsSource is recognized as one of Newsweek’s Top 200 America’s Most Loved Workplaces for 2024, highlighting their strong company culture and commitment to ensuring healthcare facilities remain operational without interruption.

📋 Description

• Collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request. • Overseeing the service request process, both preventative and corrective, for the assigned account. • Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met. • Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals. • Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision. • Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program. • Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer. • Managing changes to the program scope, schedule, or budget. • Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations. • Ensuring that the program deliverables meet the required quality standards. • Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

🎯 Requirements

• Bachelor’s Degree or equivalent healthcare related experience • Experience with service operations in complex healthcare systems required • Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards • Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred • Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook.

🏖️ Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) • Career and professional development through training, coaching and new experiences. • Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. • Inclusive and diverse community of passionate professionals learning and growing together.