Account Manager II

🕒 October 6

🌵 Arizona, Kentucky, +4 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $60k - $100.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 40 days.
• Jobs at this company usually fill in 34 days.

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Pathward

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Cultivate and maintain strong relationships with partners in the BaaS services sector • Communicate partner issues and ensure partner executive teams are aware of issues • Serve as the primary operational day-to-day point of contact for partner inquiries, concerns, and service requests • Provide customer-focused delivery for Pathward’s partners • Understand partner goals and develop tailored solutions to meet their needs • Collaborate with cross-functional teams to evaluate, design, and implement new programs and services • Provide consultative, results-oriented support and guidance throughout implementation • Demonstrate subject-matter expertise of program requirement documents and add-on features • Champion partner needs and advocate for their success within the organization • Proactively address issues and challenges to exceed partner expectations • Review partner monitoring metrics to identify potential gaps and remediation needs • Meet or exceed SLA standards to foster speed to market and partner satisfaction • Navigate a complex regulatory environment • Manage complex partner portfolios • Assess and manage risk in a dynamic environment • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent education and work experience • Typically, 3+ years with bachelor's or equivalent • Creative thinking and problem-solving abilities • Rapport-building and communication skills with diverse partners and management • Customer service acumen and ability to advocate for the partner • Ability to understand partners and their position in the payments industry • Maturity to work within and contribute to an expanding organization • Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives • Ability to enable fast solutions for partner ideas and concerns • Meet or exceed team and organizational goals as outlined by leadership

🏖️ Benefits

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees

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