Fraud Risk Management and Operations Manager

🕒 September 15

🌵 Arizona, Kentucky, +4 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $72k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pathward

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Support development, implementation, and maintenance of fraud detection, alert management, and investigation procedures and controls • Manage and oversee Level 1 fraud alert review, triage, and disposition • Manage and oversee Level 2 fraud case investigation, escalation, and resolution • Establish and monitor quality standards, productivity expectations, and SLAs • Assist in overseeing applicable BSA/AML program components, including suspicious activity identification and escalation • Partner with Risk, Compliance, Product, and Operations teams to enhance fraud detection strategies, rules, and controls • Participate in fraud risk assessments across products, channels, customer segments, and emerging typologies • Collaborate with senior leadership on strategic fraud detection and operational efficiency initiatives • Drive continuous improvement in alert-to-case workflows, automation, documentation standards, and escalation protocols • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent education and work experience • Typically 5+ years with bachelor's or equivalent • Experience in fraud operations, including alert review, case investigation, and fraud typology analysis • CAMS, CFE, or other fraud/financial crimes certification preferred • Knowledge of suspicious activity identification and escalation when fraud activity meets SAR reporting thresholds • Ability to operate within established guidelines and obtain validation for non-standard fraud scenarios or high-risk escalations • Ability to address routine operational issues and escalate ambiguous or novel fraud patterns • Ability to direct daily work of individual contributors • Ability to engage with Risk, Compliance, and Product teams • Ability to execute established processes and provide feedback to improve fraud detection rules, workflows, and investigative procedures

🏖️ Benefits

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees