TEMP TPA Support Specialist I

🔥 23 hours ago

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Learn and become an expert on application features, configuration, and supported third-party software • Create, monitor, and prioritize cases and help tickets to resolve client issues in a timely manner • Research, troubleshoot, and resolve Benefits Configuration and API connectivity issues • Partner with Benefit Implementation Consultants and Sales partners to provide system setup consultation • Design and test the benefits system according to client plan requirements and specifications • Import and analyze data using third-party record-keeping systems • Complete data audits, produce reports, and provide reconciliation summaries and details • Identify causes of discrepancies and direct customers and internal partners on resolutions • Work cross-functionally to manage open enrollment projects and meet client deadlines • Process electronic banking tasks, including bill payments, claim reimbursements, account transfers, and manual credit/debit transactions

🎯 Requirements

• Minimum 1–2 years of experience in a benefits support role • Experience with tax-advantaged plans such as FSA, HSA, HRA, and Commuter preferred • Ability to analyze data for high-level problem resolution • Minimum high school degree completion; bachelor’s degree preferred • Ability to manage multiple projects simultaneously and deliver projects on time • Desire for continued learning • Intermediate Microsoft Office skills, particularly Excel • Ability to import data and use pivot tables and VLOOKUP • Basic understanding of EDI data mapping and transformation is a plus • Basic understanding of SFTP and FTP data communication protocols is a plus • Excellent communication skills and ability to communicate technical information to non-technical partners

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Equal-opportunity and disability accommodation support