Healthcare Customer Service, Insurance Knowledge a Plus

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🏈 Alabama, Florida, +11 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• Answer a high volume of inbound calls in a healthcare call center • Research and respond to billing questions and inquiries • Negotiate payments on patient account balances • Communicate hospital financial policies to patients • Identify patients who need financial assistance • Work accounts assigned to Hollis Cobb in EHR work queues as needed • Adhere to department and client production standards • Handle medical records accurately and confidentially in compliance with HIPAA, federal, state, and company requirements • Perform other duties assigned by the manager • Maintain professionalism and high-level customer service when interacting with patients

🎯 Requirements

• High school diploma or equivalent required • 2+ years of healthcare customer service, healthcare collections, billing, and healthcare insurance experience required • Experience working in a healthcare call center and/or hospital environment • Thorough understanding of health insurance • Ability to read and interpret an EOB • Working knowledge of HIPAA • Knowledge of Medicare and Medicaid • Knowledge of HMO and PPO contract payers • Advanced computer and typing skills using Microsoft Word and Excel • Epic required • Ability to work from home while maintaining a professional atmosphere • Strong organizational, written, and communication skills • Proven interpersonal skills including empathy, patience, kindness, and respect • Ability to maintain accuracy and confidentiality when handling medical records • CPAR, CHAA, and CFC certifications preferred • Must be able to work on a computer for the scheduled shift and use multiple screens and systems simultaneously • Must be on camera 100% of the time during the scheduled shift • Occasionally required to stand or walk and lift and/or move up to 25 pounds

🏖️ Benefits

• Work from Home office environment • Webcam provided • Equal Opportunity Employer