Customer Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k - £45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pear VC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Pear VC is an early-stage venture capital firm specializing in pre-seed and seed investments that pairs capital with hands-on founder support. The firm—made up of founders-and-operators turned investors—runs programs like PearX, provides in-house recruiting and talent services, go-to-market and fundraising coaching, PR and marketing support, and physical workspaces (Pear Studio). Pear emphasizes community and tailored resources for diverse founders and has a notable focus on supporting AI and biotech startups through grants, events, and sector-specific playbooks.

📋 Description

• Serve as the first line of defense for customer tickets and questions • Build scalable, AI-enabled customer support systems • Channel customer feedback to the product development team • Create educational resources for customers • Assist with bug fixing and QA • Support the growing customer base in the UK and Europe • Work closely with the entire team and report directly to the CTO • Contribute across the customer lifecycle and help shape future customer support processes

🎯 Requirements

• Proven interest in learning and teaching • Passion for software products and interest in diving into technical details • Excellent written and spoken communication skills • Ability to juggle multiple priorities across competing customer requests • Interest in rapid early-stage startup growth • Extreme ownership and attention to detail • Coding knowledge and interest in growing coding skills • Bias for action and ability to ship fast and iterate based on feedback • Knowledge of Privacy or Legal fields (optional)

🏖️ Benefits

• High ownership, deep collaboration with company leadership and customers • Potential to grow into new roles and scopes as the company grows • Autonomy and opportunities to shape the future of the business • Kind, collaborative, inquisitive, and inclusive culture • Career-supportive environment respecting employees' responsibilities outside work