Support Engineer

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15 hours ago

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Pear VC

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B2B • Fintech • Artificial Intelligence

Pear VC is a venture capital firm specializing in pre-seed and seed investments. With a focus on supporting early-stage founders, Pear VC provides tailored services such as fundraising preparation, go-to-market strategies, and talent recruitment. The firm has a strong track record of backing companies valued at over $170 billion and is dedicated to building a community for entrepreneurs through initiatives like the Female Founder Circles and Pear Studio, offering resources and networking opportunities for founders in the tech industry.

11 - 50 employees

Founded 2013

🤝 B2B

💳 Fintech

🤖 Artificial Intelligence

📋 Description

• Be the first line of defense for customer tickets and questions. • Help with customer onboarding and training. • Build scalable systems for customer support, including our internal knowledge base. • Channel customer feedback to our product development team.

🎯 Requirements

• Proven interest in learning and teaching. • A passion for software products and an interest in diving into the technical weeds on them. • Great written and spoken communication skills. • Ability to juggle multiple priorities across competing customer requests. • Interested in the sort of rapid growth that only early stage startups can provide. • Extreme ownership and attention to detail. • A bias for action: You ship fast and iterate based on feedback. • (Optional) Knowledge of the Privacy or Legal fields. • (Optional) Coding knowledge and interest in growing your coding skills.

🏖️ Benefits

• Impact: Your work will directly shape the future of the company. • Growth: High ownership, deep collaboration with company leadership and customers. • Speed: We move fast, ship often, and value autonomy. • Culture: Our team is kind, collaborative, inquisitive, and inclusive.