Customer Success Manager – EMEA

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PebblePad - The ePortfolio for Higher Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

📚 Education

☁️ SaaS

🤝 B2B

💰 Private equity on 2024-11

Education • SaaS • B2B

PebblePad - The ePortfolio for Higher Education is a learning journey platform and flexible ePortfolio, workbook and assessment system built for higher education institutions. Since 2004 it has provided a SaaS solution that unifies the entire learning journey—from pre-arrival through placements, graduation and alumni—supporting authentic assessment, reflection, feedback, employability tracking, and professional identity development. The platform integrates with LMS/VLE systems, offers offline mobile capabilities (PebblePocket), analytics and alumni account support to help educators scale assessment and improve student outcomes.

📋 Description

• Own a portfolio of university accounts across EMEA • Drive renewals and expansion revenue across PebblePad and myday • Identify and develop opportunities for: Faculty-level expansion, Additional programmes or departments, Cross-product adoption (PebblePad ↔ myday), Institutional strategic initiatives • Partner closely with Sales to convert key expansion opportunities into revenue • Build trusted relationships with senior stakeholders • Support institutions in aligning PebblePad and myday with strategic priorities • Ensure customers achieve measurable value from PebblePad and myday • Monitor product adoption and engagement • Identify risks early and implement success plans • Develop strong customer advocates • Collaborate with cross-functional teams

🎯 Requirements

• Experience in Customer Success, Account Management, or Commercial Partnerships • Experience working with colleges, universities or education technology • Proven ability to drive account growth and renewals • Strong stakeholder management skills • Experience managing complex institutional accounts

🏖️ Benefits

• Work with leading universities globally • Be part of a mission-driven company improving learning and student experience • Help shape the future of digital education and campus engagement • Join a collaborative and passionate team working at the forefront of EdTech innovation