Customer Success Manager

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Manage the success of any assigned customers • Understand the company’s vision and goals for customer success and their respective contributions • Maintain the company’s customer success strategy • Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints • Track customer data, including information from all systems to track customer lifetime interactions • Coordinate multi-department customer analytics programs • Provide effective communications that inform the team about customer experience realities, expectations, improvements and innovation techniques, and engagement opportunities • Continually improve processes, programs, and individual customer service skill set to improve the customer’s valuation of the company and to align with the customers’ needs • Collaborate with other teams on products, support, service delivery, and account management to improve customer experience • All other duties assigned

🎯 Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, related field, or equivalent experience • Three years of Customer Success or Account Management experience • Strong communication and interpersonal skills • Excitement about working with multi-disciplined departments to accomplish common business and customer goals • Customer-centric and team-centric mindset • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to develop and manage client portfolios • Sustain business growth and profitability by maximizing value

🏖️ Benefits

• Standard Life Pension Scheme • Healthcare Insurance Plan • Cash Plans • Income protection • Life assurance • Paid Vacation & Holidays • Leave of absences