Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

Gaming • eCommerce • SaaS

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Build and nurture deep strategic relationships with a portfolio of gaming clients, with the focus on mobile, serving as their trusted advisor and primary executive point of contact. • Understand each partner’s business goals through structured discovery sessions and continuous dialogue, ensuring our solutions consistently align with and accelerate their success. • Build tailored growth plans for each partner, outlining clear objectives, key initiatives, and milestones to drive sustained account expansion. • Conduct Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights. • Propose new products, features, and solutions that drive measurable value, tailored to each partner’s strategic objectives in the mobile and gaming landscape. • Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate. • Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise. • Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively. • Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage. • Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams. • Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams. • Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities. • Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development. • Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or a related client-facing role managing high-value accounts. • Experience in working with mobile studios is essential — understanding of monetisation models, UA economics, live ops, and mobile platform ecosystems. • Proactive, solutions-oriented mindset with a demonstrated ability to identify risks early and act decisively to mitigate them. • Ability to manage a complex, high-demand portfolio with a high degree of autonomy, ownership, and organisational rigour. • Strong cross-functional collaboration skills across product, engineering, sales, and support teams. • Data-driven approach to relationship management — able to translate customer health metrics and KPIs into actionable insights and business outcomes. • High emotional intelligence — skilled at navigating difficult conversations and de-escalating high-pressure situations with composure. • Based in Europe, with the ability to travel for client meetings and industry events as needed.

🏖️ Benefits

• Work with top-tier gaming and mobile clients across the UK and internationally, making a measurable impact on their growth. • A dynamic, collaborative team culture that values innovation, initiative, and deep domain expertise. • Continuous learning and growth opportunities within a global organisation operating at the forefront of the gaming industry. • Remote-friendly setup with the flexibility to work effectively across time zones. • Opportunity to represent the company at major gaming industry events (Gamescom, Pocket Gamer Connects, GDC, and more).