Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mears Group, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Mears is an industry-leading energy infrastructure solutions provider offering engineering, construction and maintenance services to the oil and natural gas, electric transmission and distribution, telecommunications, and wastewater industries. As a wholly owned subsidiary of Quanta Services, we can leverage the network of companies to provide our customers with the nation’s largest pool of skilled workers, equipment, and specialized services to deliver infrastructure solutions across North America.

📋 Description

• Oversee and analyse customer feedback through engagement platforms, producing monthly reports and identifying improvements • Act as contract champion for social value activities, ensuring alignment with client objectives • Own and develop the customer excellence strategy, linking engagement and social value initiatives • Build and maintain strong relationships with key stakeholders across all levels • Analyse KPIs, audit results and feedback to identify and drive improvements • Represent the customer function at senior meetings and client engagements • Promote positive stories and develop case studies to support business initiatives • Deliver customer induction and ongoing training programmes to colleagues • Support contract bids, mobilisation, and accreditation processes • Ensure customer policies and procedures are consistently applied across contracts

🎯 Requirements

• Educated to A Level standard or equivalent • Experience in Insight survey analysis and producing reports • Background within a service-led environment • Advanced skills in CRM systems, Microsoft Word, Excel and PowerPoint • Proven experience managing customer interactions and engagement • Strong training and coaching capability • Excellent influencing and presentation skills • Ability to build effective relationships at all levels • Strong communication skills with the ability to manage complex situations • Ability to manage multiple priorities in a fast-paced environment • Flexible and adaptable approach to achieving objectives • Full UK driving licence

🏖️ Benefits

• 25 days annual leave plus bank holidays • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more • Family friendly policies • Access to EAP Counselling sessions