Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £65.5k - £98.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2022-01

Artificial Intelligence • B2B • Marketing

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Actively managing the happiness and renewal of a portfolio of assigned 6sense customers • Partnering with a technical CSM to manage customer onboarding and product rollout • Working with global enterprise customers on 6sense adoption and ROI generation • Managing implementation projects and ensuring visibility into product performance • Assisting customers in promoting service adoption and measuring value • Identifying areas for additional customer growth and building customer advocates • Becoming an expert on the 6sense predictive engine to align with business goals • Advocating for customer product feature priorities internally • Partnering with sales for pre-sales support and demos • Identifying continuous improvement opportunities

🎯 Requirements

• 1-3 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company • Experience working with global 1000 enterprise customers • Experience advising customers including CxOs on SaaS platform adoption • Project leadership experience • Familiarity with marketing tech stack such as Marketing Automation and CRM • Strong analytical and communication skills • BA/BS degree is required; Master’s degree preferred • Ability to travel to customer sites (~30%)

🏖️ Benefits

• Health insurance coverage • Life and disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO)