The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
Customer Success Manager
🔥 2 minutes ago
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The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
📋 Description
• Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship • Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value • Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place • Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.
🎯 Requirements
• Experience in customer success, account management or a similar customer-facing role within a software or SaaS environment • Confidence working with senior stakeholders and explaining technical ideas in a clear, practical way • Experience using customer relationship management (CRM) or customer success platforms to track activity and customer health • An analytical mindset, with the ability to spot patterns in customer usage and turn them into meaningful actions.
🏖️ Benefits
• 25 days leave a year • Health contribution • Three charity days
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