Customer Success Manager

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Driftrock

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

💰 Venture Round on 2018-02

Automotive • Marketing • B2B

Driftrock is a company specializing in lead generation and marketing for the automotive industry. They provide tools and services to help automotive brands secure high-quality leads and optimize their marketing campaigns. Their platform facilitates the integration of various advertisement and lead management systems to boost vehicle sales, leveraging first-party data and customer-centric marketing strategies. Driftrock offers their services across multiple channels, utilizing advanced technologies to streamline the process of capturing and converting leads in a competitive market.

📋 Description

• Onboard new retailers onto the Driftrock platform, running training sessions that build confidence and get teams up and running from day one • Monitor retailer engagement across your portfolio, using platform data to track login rates, lead qualification activity, and reporting usage, and reach out proactively where there's room to improve • Run proactive check-ins with retailer contacts to coach them on lead qualification, reporting, and getting the most from the tools available to them • Drive signal closure rates by helping retailers understand why passing conversion data back to the brand account matters, and making it easy for them to do so • Triage and resolve retailer support requests via chat and ticketing, ensuring fast, clear answers to questions about the platform • Build and maintain training materials (guides, videos, walkthrough docs) that make self-service easier and reduce repeat queries • Feed insight upward to the CS team and wider business: what are retailers struggling with, what's working, and what should the product team know?

🎯 Requirements

• A track record of training dealers or automotive retailers on software or digital tools, with measurable adoption to show for it • A solid understanding of how automotive dealers qualify and manage sales leads, from the moment a form is submitted to the point it reaches the sales floor • Hands-on experience providing support via chat or ticketing systems, resolving customer questions clearly and efficiently • Confidence running training sessions remotely, with the ability to adjust your style for audiences ranging from tech-savvy sales managers to people who've never used the platform before • Strong written communication: you write clearly, concisely, and without jargon • UK-based, with the ability to work within standard UK business hours.

🏖️ Benefits

• Share options in Driftrock, on founder-friendly, tax-efficient EMI terms • Comprehensive Vitality health cover: medical, dental, vision, hearing, mental-health support and therapy, cancer cover, a free Headspace subscription and Vitality rewards • 24 to 28 days' holiday (24 + 1 extra each year, capped at 28), plus bank holidays • Pension contributions, life assurance (3x salary) and income protection • Electric car salary-sacrifice scheme (Octopus): save up to ~40%, with insurance, servicing and a charging perk included • Enhanced maternity and paternity leave • A learning budget for books, courses and conferences, plus time for personal goals • Perks and discounts via CharlieHR, and a BMW Group employee discount programme