PeopleJoy
11 - 50 employees
Founded 2016
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
PeopleJoy is a digital employee education and financial-wellness platform that helps employers offer, administer, and optimize student loan repayment, tuition assistance, Public Service Loan Forgiveness (PSLF) advisory, and related payment solutions. The company provides a SaaS-based benefits administration platform and white-glove service to streamline compliance, improve utilization of tax-advantaged programs, reduce HR administrative burden, and boost employee recruitment, retention, and engagement.
Customer Support Representative
🕒 July 16
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PeopleJoy
11 - 50 employees
Founded 2016
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
PeopleJoy is a digital employee education and financial-wellness platform that helps employers offer, administer, and optimize student loan repayment, tuition assistance, Public Service Loan Forgiveness (PSLF) advisory, and related payment solutions. The company provides a SaaS-based benefits administration platform and white-glove service to streamline compliance, improve utilization of tax-advantaged programs, reduce HR administrative burden, and boost employee recruitment, retention, and engagement.
📋 Description
• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems • Resolve non-technical issues using approved workflows and scripts • Analyze borrower needs to determine next steps and required documentation • Collaborate with other CSRs to resolve complex cases • Accurately document all interactions in CRM and internal tools
🎯 Requirements
• Strong communication skills • Attention to detail • Organized and process-driven • Ability to learn new rules quickly • Empathy for borrowers in financial stress • Team player with a reliable follow-through
🏖️ Benefits
• Medical • Dental • 401(k) match • Short- and long-term disability • Life insurance
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