Director of Global Customer and Shared Services Operations

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Oversee the centralized functions that support how the Laboratory Service business manages contracts, invoicing, shared workflows, and cross-account operational capabilities. • Ensure that customer agreements are executed accurately, shared processes are standardized, scalable, and digitally enabled. • Drive operational consistency, reducing friction between commercial and operational teams, and improving the customer experience across the entire contract-to-cash lifecycle. • Identify and execute opportunities to improve, automate, and standardize business transactional processes globally. • Design and manage shared operational workflows that support multiple accounts, including onboarding, account maintenance, reporting, service configuration and renewal. • Take responsibility for end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management. • Collaborate with technology teams to deploy workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards.

🎯 Requirements

• 8+ years of experience in contract operations, revenue operations, shared services, or commercial operations. • Bachelor’s degree in Business, Operations, Finance, or a related field. • Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design. • Proven ability to lead teams and manage complex, multi stakeholder processes. • Experience leading global departments and developing team members. • Experience supporting enterprise or multi-site customer accounts. • Background in process improvement (Lean, Six Sigma). • Ability to travel in EU

🏖️ Benefits

• 25 days of annual leave plus all Bank Holidays • Income Protection Insurance that ensures your income is protected when life takes the unexpected turn • Life Assurance for added peace of mind • Access to our WeCare Programme, offering medical, mental health, legal, and financial support • MyStrength – a personalised wellbeing app • AXA Health & Wellbeing App to help you stay on top of your health • Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP • Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future • Exclusive discounts via Benefit Hub and BHN Extras • Generous employee referral rewards • Season Ticket Loan Scheme to make commuting easier • Cycle to Work Scheme promoting a healthier, greener commute