Cloud Services Analyst

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Phoenix Software Limited

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

Phoenix Software Limited is a technology company that specializes in providing comprehensive IT solutions and managed services. They offer a wide range of services including managed IT, cloud infrastructure, cybersecurity, data analytics, AI innovations, software licensing, and more. Phoenix Software is dedicated to empowering organizations to optimize their IT investments, enhance data security, foster collaboration, and implement sustainable IT practices to achieve their business objectives.

📋 Description

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure • Conduct cloud service enhancements through performance tuning and operational advancements • Support the deployment, configuration, and ongoing management of Azure Virtual Desktop (AVD) environments, including user access, performance monitoring, and issue resolution. • Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. • Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. • Provide focused troubleshooting and problem-solving for Azure platforms • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

🎯 Requirements

• Current experience in a 2nd/3rd line support role within an MSP environment. • Solid experience in managing and optimising cloud services, particularly in Azure • Experience supporting, managing, or administering Azure Virtual Desktop (AVD) environments, including user access, day‑to‑day support, and issue resolution. • AZ-104 Microsoft Azure Administrator certification • Understanding of ITIL • Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met. • The ability to understand and use PowerShell and Azure CLI to faciliate automation. • Practical understanding of system architecture, networking and administration • Excellent customer service skills & problem-solving skills • Experience and knowledge working with an ITSM tool. • Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.