Customer Marketing Manager

🕒 May 22

🇺🇸 United States – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🔒 Cybersecurity

📡 Telecommunications

💸 Finance

Cybersecurity • Telecommunications • Finance

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence • Build and run a structured advocacy program so Sales always has reference customers ready across key segments and accounts • Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively recruiting and nurturing advocates • Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked • Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts • Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster • Build campaigns that help customers get more value from Pindrop: onboarding journeys, feature adoption nudges, and lifecycle communications aimed at expansion and retention • Run the Customer Advisory Board (CAB), bringing together exec-level customers to provide strategic input on product direction and company priorities • Manage the Executive Sponsorship Program (ESP), pairing Pindrop executives with key accounts to deepen relationships and ensure strategic alignment • Partner with Customer Success to monitor engagement signals and intervene before customers disengage • Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback • Own CFX, Pindrop's annual customer conference: recruit customer speakers, shape the agenda, and drive attendance in partnership with CS and Sales • Run smaller, recurring touchpoints (webinars, roundtables, advisory sessions) that keep customers engaged between CFX • Ensure every event surfaces insights that feed back into product and messaging • Define KPIs for each program and build dashboards with Marketing Ops/RevOps that track advocacy participation, reference utilization, content consumption, and pipeline influence • Use AI tools to streamline reporting and surface insights faster • Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback

🎯 Requirements

• 4+ years in B2B SaaS or enterprise software marketing, with at least 3 focused on customer marketing, advocacy, or lifecycle programs • A track record of building advocacy programs that moved real metrics — retention, expansion, pipeline, or sales velocity • Hands-on experience with marketing automation and CRM (Marketo, HubSpot, Salesforce, or similar)Genuine, day-to-day use of generative AI tools (Claude, ChatGPT, Jasper, CopyAI, or similar) to produce better work faster • Experience running customer communities, user groups, or advisory boardsExperience with advocacy and review platforms (G2, TrustRadius, Influitive, or similar)

🏖️ Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Identity protection through Norton LifeLock • Recurring monthly Phone and Internet allowance • One-time home office allowance • Remote first environment – meaning you have flexibility in your day! • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness Program, including Employee Assistance Program, 24/7 Telemedicine