Senior Product Marketing Manager, Core

🕒 June 3

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🎁 Product Marketing

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🔒 Cybersecurity

📡 Telecommunications

💸 Finance

Cybersecurity • Telecommunications • Finance

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment. • Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes. • Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity. • Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers. • Write and edit marketing copy and content across the funnel — website pages, solution briefs, email sequences, blog posts, executive thought leadership, and event materials, maintaining Pindrop's evidence-led, AI-authority brand voice. • Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners. • Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts. • Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost. • Collaborate with the AR function to ensure Core product narrative is accurately reflected in Gartner and Forrester coverage, including Magic Quadrant and relevant market guides. • Contribute research, proof points, and thought leadership angles to the quarterly Pindrop editorial plan. • Lead Pindrop’s agile pod model for Core GTM motion.

🎯 Requirements

• 5-8 years of B2B SaaS product marketing experience in contact center technology, cybersecurity, identity, authentication, or AI/ML security solutions. • Direct GTM experience with enterprise contact center, IVR, CCaaS, or voice security solutions, with demonstrated pipeline and revenue impact. • Proven track record building sales enablement programs and GTM content for technical, complex products sold into large enterprise accounts. • Strong writing and editing skills across multiple formats: solution briefs, website copy, thought leadership, email, and executive presentations. A portfolio or writing samples are a plus. • Strong communication skills: comfortable presenting to both technical teams and C-suite buyers. • Experience working cross-functionally with Sales, Sales Engineering, Product, and Demand Generation. • Background in FSI, insurance, or regulated enterprise environments as a marketer, buyer, or practitioner. • Familiarity with CCaaS platforms like NICE, Five9, Genesys, Cisco, and how they shape the contact center security buying process. • Experience with AI or ML product marketing in security, identity, or authentication. • Knowledge of Zero Trust frameworks, SIEM, or enterprise security market trends relevant to contact center environments.