Enterprise Implementation Manager

🕒 May 28

🏛️ District of Columbia, Maryland, +1 more states – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Pinpoint Applicant Tracking System

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Pinpoint Applicant Tracking System is a cloud-based applicant tracking and hiring platform that manages the full recruiting lifecycle—from workforce planning, candidate attraction and engagement, to selection and onboarding. Designed for complex, multi-role and multi-region hiring, Pinpoint emphasizes flexibility, consistent hiring workflows, pre-built integrations and an open API, plus enterprise-grade security (ISO27001, SOC 2 Type II). It offers automation and AI-driven candidate tools, candidate experience features, reporting and implementation support for HR and talent acquisition teams.

📋 Description

• - Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency • - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned • - Lead internal and external discovery to understand customer needs and design tailored implementation plans • - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can • - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication • - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices • - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success • - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials • **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

🎯 Requirements

• - 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus) • - Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination • - Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency • - Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk • - Experienced working with global customers and cross-functional teams (product, engineering, CS) • - Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change • - Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks • - Comfortable working in ambiguous, startup-style environments with evolving processes • - Professional polish and presence—clear communicator who can command a (virtual) room • - AI-forward in how you actually work • - Comfortable working in ambiguous, startup-style environments with evolving processes. • - Based in the U.S. (EST or CST)

🏖️ Benefits

• We want Pinpoint to be the **best place you’ve ever worked**—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get: • - 🩺 **Gold-plated healthcare** – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered • - 🏝️ **Unlimited holidays** – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life • - 🧠 **Mental health support** – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first • - 💰 **Retirement matching** – A competitive plan to help you hit your long-term financial goals • - 🌍 **Remote-first culture** – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust • - 📈 **Meaningful equity** – You’re helping build something special, and you should share in its success • - 👶 **Generous parental leave** – Up to 16 weeks of fully paid leave to support new parents • - 📚 **Learning budget** – Annual funds for courses, books, or anything else that fuels your personal and professional growth • - 💻 **Top-of-the-line equipment** – MacBook Pro, 4K monitors, and all the right tools to do your best work • - 🤝 **A team that’s got your back** – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow • **A detailed overview of our benefits can be found **here****.**