Technical Support Engineer

🕒 October 6

🇺🇸 United States – Remote

💵 $73.9k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 38 days.
• Jobs at this company usually fill in 45 days.
• Reposted 2 times.

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Plaid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🔌 API

💳 Fintech

🤝 B2B

API • Fintech • B2B

Plaid is a fintech company that provides developer APIs and a global financial data network to connect apps to users' bank accounts and financial institutions. Its product suite (Auth, Identity, Balance, Transactions, Investments, Liabilities, Enrich, Transfer, Signal, Protect, Move, and others) enables fast onboarding, bank payments, credit underwriting, fraud and AML prevention, and personal and business financial management. Plaid connects to 12,000+ financial institutions across 20 countries, supports over one million daily connections, and is used by many fintechs, banks, and marketplaces to build open finance experiences and real-time financial insights.

📋 Description

• Respond to 10–12 customer tickets per day via Zendesk while meeting quality standards • Troubleshoot customer issues using internal tools and documentation • Escalate issues to Engineering or Partnership teams for resolution • Manage issues from their first symptom through eventual resolution • Communicate with customers and internal stakeholders throughout issue resolution • Work on projects with other Technical Support Engineers to improve internal and external processes • Contribute to brainstorming and project execution involving tooling, documentation, and process improvements • Assist Go-to-Market teams with customer escalations • Collaborate with Engineering, Product, Financial Access, and Go-to-Market teams on issue resolution

🎯 Requirements

• 2+ years of experience in a customer-facing role • 6+ months of experience working with REST APIs, SQL, CSS, HTML, and JavaScript or Python • Knowledge of ticketing systems and tools such as Zendesk and Jira • Knowledge of data visualizations such as Mode • Preferred: 6+ months of experience supporting technical projects and/or process improvement • Genuine interest and passion for Support • Commitment to providing a world-class customer experience • Strong written and verbal communication • Self-starter mentality and ability to work independently • Effective time management and ability to balance multiple priorities • Based in the Pacific Time Zone (PST/PDT) and able to work Pacific Time business hours

🏖️ Benefits

• Equity • Comprehensive medical, dental, and vision benefit plan • 401(k) • Equal opportunity employer • Reasonable accommodations for candidates with disabilities

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