Medical Director

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September 19

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Plume

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Healthcare Insurance • Wellness

Plume is a virtual gender-affirming care clinic exclusively for trans and gender non-conforming individuals. The company provides comprehensive gender-affirming hormone therapy and wellness services, accessible through a telehealth model that eliminates traditional barriers to care. Plume focuses on providing trans-centered healthcare, support, and community engagement, offering services like transition guidance, anxiety and depression support, acne treatment, smoking cessation, and more. With services available in 47 states, Plume is committed to supporting the trans community in their gender journey with convenient, affirming care.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Serve as the clinical voice and subject matter expert for Plume Health, engaging internal and external stakeholders. • Advocate for the clinical experience during product launches and ensure clinical accuracy in public-facing content. • Lead development and updates of internal medical processes such as scopes of care and clinical management briefs. • Manage full-time providers with monthly 1:1s and full-time pod leads with weekly 1:1s for guidance, support, and development. • Oversee a network of ~40 contracted providers as primary point of contact, addressing concerns with urgency and clinical accuracy. • Participate in clinician recruitment, interviews, onboarding, and new clinician integration. • Lead continuous improvement initiatives to ensure high quality of care and oversee provider performance improvement plans. • Facilitate regular chart review and ensure adherence to clinical guidelines and regulatory compliance. • Collaborate with Director of Recruiting, Onboarding, and Training on alignment between recruiting and clinical training. • Maintain a small patient panel (expected 0.2 clinical practice and 0.8 administrative) to stay current with processes. • Serve as SME for healthcare regulatory compliance and advise cross-functional teams on operational adherence to federal, state, and industry regulations. • Collaborate with product, tech, clinical operations, and marketing teams to optimize workflows, tools, and rollouts of clinical offerings. • Support organizational OKRs by driving alignment, goal-setting, tracking progress, and reporting outcomes.

🎯 Requirements

• A strong understanding and appreciation for the trans experience and a commitment to increasing access to gender-affirming care. • 3+ years of experience working directly with the TGNC community in a clinical setting. • 10+ years of experience seeing patients in a clinical setting. • A valid license and certification to practice medicine (MD/DO, NP, PA). • Proven work experience in a medical director role or a similar capacity. • Demonstrated people management experience, particularly in leading clinicians. • Excellent organizational skills, with the ability to run meetings and manage multiple projects, including KPIs and OKRs. • Proficient in Google Docs, Google Sheets, and other office productivity tools. • Experience in primary care and mental health management. • Experience working in a fully remote telehealth setting. • Ability to provide occasional weekend or evening availability to address urgent patient or provider needs. • Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.

🏖️ Benefits

• Free Medical, Dental, and Vision on the first of the month after you start full-time work • Unlimited PTO • 11 paid holidays and company shut-down for a week in December • 401(k) • Free Plume and BetterHelp Subscriptions • Tiered compensation based on cost-of-living (salary tiers) • Reasonable accommodations for individuals with disabilities upon request