Insurance Customer Service Supervisor

🕒 August 27

☕ Washington – Remote

☕ Washington – Remote

💵 $54k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Supervise day-to-day operations in the customer service department • Foster a positive and collaborative work environment • Respond to escalated customer service issues in a timely manner • Continuously improve call center processes and performance • Ensure team compliance with company policies, procedures, and industry regulations • Monitor and analyze call center performance metrics, including call volume, response times, quality, and customer satisfaction • Assist in training and hiring customer service staff • Oversee customer service processes and ensure inquiries and complaints are handled satisfactorily • Manage the customer service team to maintain the highest level of customer satisfaction

🎯 Requirements

• Minimum of 3+ years of experience in a call center environment • At least 2 years in a supervisory role preferred • Proficiency in Microsoft Office and customer service software • Outstanding communication and interpersonal skills • Excellent leadership and team management abilities • Customer-service oriented with a problem-solving attitude • BSc degree in Business Administration or relevant field, or equivalent experience • Strong knowledge of property and casualty insurance • P&C license required • Recent call center handling experience • Applicants must be based in an eligible US location; Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia are excluded for remote positions

🏖️ Benefits

• Long-term incentive awards, subject to program guidelines and approvals • Three medical plan options • Two dental plan options • Vision plan • Voluntary Critical Illness, Hospital Indemnity, and Accident plans • Partially employer-funded Health Savings Account • Healthcare, dependent care, and transportation Flexible Savings Accounts • Company-paid Basic Life and AD&D • Company-paid Short- and Long-Term Disability benefits • Voluntary Life and AD&D plans • Traditional and Roth 401(k) plans with discretionary employer match • Employer-paid Supportlinc wellbeing program, including meditation, mindfulness exercises, mental health coaching, clinical care, and confidential resources • LifeBalance discounts on gym memberships, travel, appliances, movies, pet insurance, and more • Flexible paid vacation • Typically nine company-paid holidays per year • Paid sick time • Paid parental leave • Identity theft program • Travel assistance • Fitness and other discount programs