Account Manager, Client Experience

September 28

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Power Digital Marketing

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B2B • B2C • Marketing

Power Digital Marketing is a tech-enabled growth marketing firm that operates at the intersection of data, technology, and human intelligence to make profit predictable. The company provides a comprehensive suite of digital marketing services, including strategic consulting, creative campaigns, data intelligence, media planning, and more to ignite every phase of the customer journey. Power Digital Marketing focuses on delivering business impact through transparency, data-driven strategies, and advanced technologies, helping brands achieve sustained growth and competitive advantage in a hyper-competitive market.

501 - 1000 employees

🤝 B2B

👥 B2C

📋 Description

• Serve as main client point of contact and manage day-to-day client communication including strategic updates, workflow and approval updates • Manage cross-functional account teams to optimize efforts and provide strategic guidance • Develop integrated marketing plans and cross-channel performance forecasts and media plans • Identify strategic opportunities using data and analytics (first-party data, Google Analytics, Shopify) and translate learnings into actionable reporting • Maintain project management, adhere to scope of work, manage action items, and remove roadblocks to maintain forward momentum • Build strong client relationships, establish trust, and support client retention and contract renewals with Account Director • Manage client portfolios up to $175K in monthly recurring revenue and facilitate service expansions • Employ AI technologies to enhance and optimize business processes and utilize Power Digital’s Nova ecosystem • Support additional tasks and projects assigned by Client Services leadership as needed

🎯 Requirements

• Advanced spoken and written English proficiency is required for this job • Bachelor’s Degree in Marketing, Communication or related discipline • 3-5 years digital marketing experience • At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution • Cross-channel account management experience required - at least 2 years • Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization • Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.) • Campaign leadership skills for end-to-end campaign development (strategy, segmentation, targeting) in a multi-channel environment • Strong relationship skills, strategic consulting skills and technical curiosity • Demonstrated history of excellent written and verbal executive communication • Highly dependable, self-starter with good organization and time management skills • Ability to manage multiple projects simultaneously, collaborate across teams, and thrive in a fast-paced environment • Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal growth