Senior Product Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Presence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

💼 Consulting

📚 Education

💰 $349.6M Private Equity Round on 2021-11

Healthcare • Consulting • Education

Presence is a leading provider of live, online therapy and evaluation services for PreK-12 schools. The company offers a range of teletherapy services including speech-language therapy, mental health counseling, psychoeducational assessments, and occupational therapy through its innovative Kanga Therapy Platform. With a network of over 2,000 licensed clinicians, Presence aims to empower children with diverse needs by expanding access to essential services and supporting schools in navigating special education challenges. Their digital platform is designed to help clinicians deliver therapy efficiently while engaging with students in meaningful ways.

📋 Description

• Own platform user experiences, operational workflows, and systems supporting matching school district demand with clinical supply • Map end-to-end service blueprints across district, clinician, operational, technical, and third-party data interactions • Identify structural failure points, hidden dependencies, bottlenecks, and unnecessary operational handoffs • Conduct discovery with internal operators and transition manual practices into instrumented, scalable product features • Define Jobs-to-be-Done and optimize intuitive end-to-end UX for non-technical internal users • Design Human-in-the-Loop systems combining algorithmic automation with human decision support • Evaluate Build vs. Buy options and lead integration of disparate backend systems • Own product definition and delivery for clinician-to-referral matching, caseload allocation, schedule optimization, and capacity management • Identify AI-enabled opportunities involving generative AI, document parsing, and agentic workflows while maintaining data governance, FERPA, and clinical compliance • Partner with Operations and Enablement on workflow adoption, telemetry, feedback loops, utilization, and user sentiment • Deliver product outcomes that drive fulfillment metrics • Direct an agile engineering pod and collaborate with operations, clinical, marketing, and support stakeholders • Partner strategically with the VP of Enterprise Operations & Transformation, Engineering Manager, and Design Lead

🎯 Requirements

• 8+ years of product management experience • Experience owning complex systems, two-sided marketplaces, logistics/fulfillment engines, or enterprise workflow transformation at the Senior PM level • Ability to interview non-technical operators and diagnose root causes, data gaps, and hidden operational friction • Strong UX acumen designing workflows for internal, non-technical users • Experience leading major cross-functional initiatives and shipping complex, multi-stakeholder releases • Fluency in business metrics such as margin, capacity utilization, and fill rate • Expertise in service design and detailed service blueprinting • Ability to navigate Build vs. Buy decisions • Experience integrating products with third-party enterprise systems and internal data pipelines • Experience using Jobs-to-be-Done frameworks for internal tools • Skill designing Human-in-the-Loop systems, exception queues, triage dashboards, and task-management tools • Track record partnering on rollout of internal tools or workflow overhauls, including training, migration planning, and adoption tracking • Understanding of operational efficiency KPIs such as throughput velocity, capacity utilization, and fill rates • Proficiency with AI prototyping tools; build-first approach and ability to define AI strategy and responsible-use standards • Bachelor’s degree or equivalent practical experience • MBA is an asset • Must be authorized to work in the United States without visa sponsorship, now or in the future

🏖️ Benefits

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage • 11 observed holidays • Discretionary paid time off for salaried team members • 401K savings plan with a discretionary company match • $500 home office stipend • Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits • Wellness programs with Headspace, Peloton and One Medical • Paid parental and caregiving leave • Professional Development opportunities and eligibility to apply for the scholarship program • Collaborative, inclusive, and fun culture recognized as Great Place to Work certified • Employee Resource Groups • Volunteer time off and donation matching • Meaningful opportunity to join a mission-driven team helping students access special education services

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