Technical Account Manager – EMEA

Job not on LinkedIn

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Primer

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

Fintech • Payments

Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences. The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.

📋 Description

• Monitor merchant integrations and payment performance, including authorisation rates, network tokenisation coverage, and routing configuration • Identify payment risks proactively • Recommend and drive routing, network tokenisation, and configuration changes • Root-cause complex technical issues using logs, traces, and API behaviour • Own technical escalations and act as an incident contact for key merchants in partnership with Support • Deliver post-incident root-cause analyses, explain impacts, and recommend preventative measures • Lead technical deep-dives and solution design sessions for new PSP connectors, payment methods, and unreleased products • Manage expectations during rollouts and provide structured feedback to Product and Engineering • Run recurring technical integration reviews with merchant engineering and payments stakeholders • Translate card scheme and regional regulatory changes into concrete technical plans

🎯 Requirements

• Deep, hands-on technical ability, including reading API logs and traces, debugging integration issues, and writing basic scripts/SQL • Experience in a technical, merchant/customer-facing role such as Technical Account Manager, Solutions Engineer, Support Engineer, technical Customer Success Manager, or Implementation Specialist • Experience in payments, fintech, or e-commerce • Strong understanding of APIs, webhooks, and SDKs • Ability to explain technical flows clearly to engineers and non-technical stakeholders • Proactive approach to identifying and surfacing risk • Confidence presenting technical material to senior technical stakeholders • Ability to coordinate across engineering, product, and support teams • Direct experience with payments infrastructure, including network tokenisation, PSP connectors/routing, or card scheme mechanics • Experience supporting beta or early-access product rollouts • Ability to navigate card scheme rules and regional regulation, including BNPL rules and PCI requirements

🏖️ Benefits

• Flexible holiday, with 25 days minimum to be taken • Co-working space access across major cities • Workations and company retreat • Best equipment for your role • £500 towards home office setup • Generous learning budget • Private Medical Insurance • Competitive share options • Additional perks and benefits depending on location • Strong onboarding • Access to thoughtfully designed face-to-face time