Manager, Technical Account Teams – Europe

Job not on LinkedIn

🔥 3 hours ago

🌐 United Kingdom, Denmark – Remote

🇬🇧 United Kingdom – Remote 🇩🇰 Denmark – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Lead, coach, and grow a team of Technical Account Managers • Hire ahead of need as the team scales • Own adoption, customer health, and gross retention outcomes across the customer base • Partner with Account Executives who own enterprise renewals • Mature and improve segmentation, health scoring, and lifecycle playbooks • Ensure QBRs communicate meaningful customer stories using real data • Serve as senior escalation point for at-risk accounts • Run account deep dives, build save plans, and follow them through • Set performance and career-growth standards for the team • Improve team efficiency through automation, playbooks, and one-to-many programs • Feed technical field intelligence to Product and Engineering • Report retention, adoption, and team health metrics to leadership

🎯 Requirements

• 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related) • 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS • Owned GRR, NRR, or adoption targets • Background in security, developer tools, or an adjacent technical product • Knowledge of how the SDLC works and how developers and security teams operate • Experience as escalation owner on at-risk enterprise accounts • Experience building, operationalizing, or improving segmentation, playbooks, health scoring, and QBR frameworks • Ability to work as an individual contributor when needed • Executive presence with CISOs, VPs of Engineering, and company leadership • Willingness to travel for customer and company meetings as needed • Success supporting and scaling relationships with large-scale enterprise customers • Experience managing complex stakeholder requirements and high-stakes technical environments • Must be located in Europe • Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems • Preferred: experience scaling a post-sales function at a high-growth startup • Preferred: experience managing TAM charters • Preferred: hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs • Tools: Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

🏖️ Benefits

• Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first work arrangement • Quarterly team off-sites • Market competitive salary bands