Technical Account Coordinator – MSP

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October 27

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Prime System Solutions

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B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• **🔑 Key Responsibilities** • - Assist Technical Account Managers (oTAMs) with client expirations and renewals • - Process procurement requests for hardware and software • - Compile and send contracts, agreements and scopes of work to clients for approval • - Receiving and processing of equipment and inventory • - Physical reconciliation of inventory in multiple locations • - Administration of our Hardware As A Service (HAAS) program • - Cultivate and “own” relationships with our various distributors, vendors and partners. • - Provide additional administrative support to the Technical Account Management department as needed • - Other duties as assigned

🎯 Requirements

• **💡 Skills, Knowledge, and Expertise** • - Associate’s or Bachelor’s Degree in a related field from an accredited university or college or equivalent experience • - Strong client orientation • - Ability to build and nurture strong and lasting relationships • - Two or more years of client service experience • - Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction. • - Fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, SMTP, LANs, WANs and Wireless • - Experience with Microsoft server and client technologies • - Excellent oral and written communication: ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand • - Critical thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions • - Problem analysis and resolution both at a strategic and functional level: ability to identify complex problems and review related information to develop and evaluate options and implement solutions • - Planning: ability to think ahead and plan over a six month to one year time span • - Time management: ability to organize and manage multiple priorities • - Extreme detail orientation • - Ability to work collaboratively within a team as well as independently • - Commitment to company values • **Valued but Not Required Skills and Experience:** • - Current engineering certifications: A+, Net +, MCSA, CCENT, CSSA, CCA • - Experience with SonicWALL and Cisco technologies in routing, switching, firewall, and VPN access • - Experience with remote access environments such as Citrix and/or terminal services • **

🏖️ Benefits

• **💻 Why You'll Love Working with Us:** • - **100% Remote Work** Enjoy the flexibility of working from anywhere! • - **Paid Leave** Take time off to recharge, starting upon regularization. • - **HMO Benefits** Comprehensive healthcare coverage as soon as you're regularized. • - **Government-Mandated Benefits** All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. • - **Fun & Collaborative Culture** Be part of a dynamic team that values creativity, innovation, and teamwork. • **🚨 NOTE:** • This is a **full-time **employment position and **NOT **an Independent Contractor arrangement. It comes with **government-mandated contributions and benefits**. • **A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.**