Senior Account Manager

Job not on LinkedIn

🕒 September 29

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 46 days.
• No salary listed.

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ProofPilot

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ProofPilot is a Clinical Experience Platform (CXP) that provides end-to-end, white-labeled SaaS solutions to unify clinical trial recruitment, patient and site engagement, training, and study operations for sponsors and research sites. The platform offers modules for study recruitment, patient and site hubs, protocol education, analytics, compliance, and integrations, aiming to speed enrollment, reduce dropouts, improve site compliance, and lower trial costs while meeting regulatory standards (HIPAA, GDPR, CFR Part 11, GxP, SOC2). ProofPilot targets pharmaceutical sponsors, CROs, and research sites with tools to streamline digital presence, participant matching, visit management, and ongoing study communications.

📋 Description

• Own a portfolio of sponsor and CRO accounts as the primary relationship owner and point of contact • Maintain account health and retention • Build senior-level relationships with clinical operations leaders and study teams • Advise clients on trial recruitment and operations • Run regular business reviews to demonstrate value and align on account strategy • Own escalation and issue resolution in partnership with Customer Success, Support, and Product • Own revenue and expansion targets for the account portfolio • Build account plans identifying new studies, sites, or platform modules for existing accounts • Prospect and qualify new opportunities within existing accounts • Track and report pipeline generated from existing accounts against quarterly growth targets • Position new features and platform capabilities based on clients' trial needs • Lead end-to-end proposal processes for account expansions, including RFP responses and competitive positioning • Partner with leadership on pricing, packaging, and contract terms • Negotiate and close renewal and expansion agreements • Coordinate with Clinical Operations on handoff and kickoff after contract signature • Collaborate with Sales, Customer Success, Clinical Operations, Marketing, and Product • Maintain visibility into account structures, goals, and upcoming trials to anticipate needs and identify opportunities

🎯 Requirements

• Bachelor's degree and 5+ years of experience in account management, business development, or another client-facing revenue role, or an equivalent combination of education and experience • Proven track record of owning renewal or expansion targets and closing deals with senior-level stakeholders • Experience running a full sales or renewal cycle, including prospecting and qualifying opportunities, building proposals, negotiating terms, and closing • Comfortable leading pricing conversations and contract negotiations • Strong consultative and relationship-building skills with director-level and above stakeholders • At least 1-2 years of direct, indirect, or cross-functional team leadership experience • Excellent written and verbal communication skills, including running executive-level business reviews • Proficiency with a CRM, such as Salesforce or HubSpot, and account health tracking tools • Willingness to travel up to 20-25% of the time for client business • Background in life sciences, clinical trials, or healthcare technology is preferred • Familiarity with clinical trial recruitment, prescreening, decentralized trial models, or real-world evidence/real-world data offerings is preferred • Experience selling or supporting SaaS platforms into regulated or highly technical buyers is preferred • Experience responding to RFPs and leading competitive or bid-defense conversations is preferred • Role is remote, based anywhere in the United States

🏖️ Benefits

• Remote work arrangement • Opportunity to work with sponsor and CRO accounts in clinical trial recruitment and operations • Cross-functional collaboration with Customer Success, Product, Sales, Clinical Operations, and Marketing

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