Dispatch Specialist

🕒 October 8

🇺🇸 United States – Remote

💵 $41.6k - $47.8k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Proof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚖️ Legal

🔌 API

💰 $5.5M Series A on 2022-03

Legal • API • Legal Services

Proof is a comprehensive API platform that enhances workflow within legal services, particularly in job management for law firms. It provides functionalities for creating, managing, and tracking legal job specifications, billing invoices, and maintaining detailed records of servee data. The platform allows law firms to streamline processes like job assignments, document uploads, notifications, and client communications, ensuring a smooth and efficient operation within the legal domain.

📋 Description

• Own an assigned territory and become the subject-matter expert on operational requirements, including regional licensing and coverage rules • Match every job in the territory to a process server quickly and manage dispatch requests to meet SLA targets • Call, text, and email independent contractor process servers professionally • Build relationships with servers and find solutions that work for both sides of the marketplace • Handle client conversations by phone and email • Negotiate fair pricing for servers and the business • Document client and server communications and job decisions • Identify workflow inefficiencies and share pricing and network gaps with the broader team • Support teammates in solving problems • Use data and dashboards to track performance, identify trends, and improve decisions and workflows

🎯 Requirements

• 1–3 years of professional experience in dispatch, logistics, operations, customer service, or related • Strong verbal and written communication skills • Comfortable making outbound phone calls every day • Experience or natural ability building trust-based relationships, especially with independent contractors or other partners • Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines • Comfortable in fast-paced environments with frequent change • Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides) • Able to embrace new technology and new procedures quickly • Bachelor's degree preferred • Experience in dispatch, logistics, or operations preferred • Experience on a marketplace or gig economy platform preferred • Familiarity with business intelligence tools for self-serve analytics preferred

🏖️ Benefits

• Eligible for overtime earnings • Eligible for company bonus plan • Medical, dental, vision, and disability insurance • 401(k) options • Flexible Time Off (FTO) • Paid holidays • Company equipment provided

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