Customer Experience Representative

🔥 3 minutes ago

🌏 Anywhere in the World

💵 $800 - $1.3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prop Firm Match

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Prop Firm Match is a financial services platform that serves as a comprehensive resource for everything related to proprietary trading firms (prop firms). It allows users to search, compare, and choose from various prop firm plans, featuring trusted company comparisons, verified reviews, spreads, payouts, and offers.

📋 Description

• Respond to customer inquiries across Intercom tickets, Discord, and email. • Review and resolve customer issues end to end. • Tailor tone and approach to each customer's situation while maintaining accuracy. • Prioritize incoming tickets and follow established workflows. • Document cases and keep customer records up to date. • Escalate out-of-scope issues to the appropriate team. • Verify offers, promo codes, and loyalty program submissions before responding. • Stay current on firm rules, payout information, and policies. • Keep FAQs and internal documentation accurate and current. • Report bugs and recurring issues to Product and Development. • Suggest workflow improvements based on observed patterns. • Contribute to knowledge base updates and AI training data. • Deliver timely, accurate, and empathetic support that builds customer and partner trust.

🎯 Requirements

• Minimum 2 years of customer support or other client-facing experience, ideally in a remote, high-volume environment. • Strong written communication skills; able to explain clearly and empathetically to non-technical customers. • Hands-on experience with Intercom or a similar helpdesk/ticketing platform. • High attention to detail when verifying promo codes, payout terms, and policy language. • Strong time management and ability to meet response-time and handling-time targets. • Ability to investigate and troubleshoot issues independently before escalating. • Professional, accountable, and collaborative; able to work across teams without heavy oversight. • Availability to work CET-aligned hours in a fully remote, async-first environment. • Familiarity with proprietary trading firms or the prop trading industry is a plus. • Experience using AI-assisted support tools such as Intercom Fin AI is a plus. • Experience managing or responding to public reviews such as Trustpilot is a plus. • Background in fintech, SaaS, or another fast-paced digital consumer platform is a plus.

🏖️ Benefits

• Fully remote, worldwide work setup • Flexible async-first environment • Transparent and respectful hiring process • Equal opportunity employer • Reference check before formal offer • Informal expectation-alignment conversation before formal written offer