Senior Account Manager

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🕒 April 22

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PROS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🤝 B2B

☁️ SaaS

💰 $25M Private Equity Round on 1998-06

AI • B2B • SaaS

PROS is a leading provider of AI-powered solutions that help companies optimize their pricing and selling strategies across various industries. They offer a comprehensive suite of products such as Smart Configure Price Quote (CPQ), Smart Price Optimization & Management (POM), and specialized solutions for the airline industry, including revenue management and dynamic pricing. PROS serves a wide array of industries, including airlines, automotive parts, chemicals, consumer goods, and more, helping businesses enhance customer engagement, boost revenue, and improve conversion rates with their advanced digital selling tools. Their platform is designed to support B2B interactions and improve sales efficiency through AI-driven insights and tools.

📋 Description

• Own strategic relationships across a portfolio of enterprise airline accounts • Develop and maintain customer success plans • Lead regular Executive Business Reviews and strategic engagements • Serve as the primary escalation point and chief internal advocate • Lead value-based upsell and cross-sell motions • Build and deepen C-level relationships • Negotiate and manage commercial aspects of customer relationships • Maintain a strong understanding of PROS products and services • Anticipate and manage customer risks • Provide structured feedback from customers • Mentor and support AMs across execution and best practices

🎯 Requirements

• 7+ years of experience working with airline customers in a customer-facing role • Experience independently managing customer accounts • Proven track record of managing and growing long-term customer relationships • Demonstrated experience driving upsell and cross-sell opportunities • Strong ability to work with customer performance data, health metrics, KPIs • Comfort working with sophisticated software products and data-driven platforms • Excellent verbal and written communication skills • Experience working closely with Sales, Product, Engineering, Marketing, and Support teams • Strong understanding of airline commercial priorities • Demonstrated ability to anticipate customer challenges and take ownership • Experience mentoring junior AMs or leading initiatives

🏖️ Benefits

• Flexible working hours • Continuous learning opportunities