Senior Implementation Program Manager

🕒 August 26

🇺🇸 United States – Remote

💵 $144.7k - $187k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 78 days.
• Jobs at this company usually fill in 46 days.

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Lead complex customer onboarding and implementation programs for Arena PLM and QMS • Own implementation execution, customer accountability, project governance, risk management, executive communication, and delivery forecasting • Develop and manage project plans, milestones, timelines, and deliverables • Coordinate customer and internal team activities to maintain implementation momentum • Lead multiple projects to achieve value realization, quality, and on-time delivery • Establish customer responsibilities, milestones, and expectations • Drive customer accountability for commitments, timelines, and deliverables • Identify and escalate risks affecting implementation success • Establish executive communication frameworks and deliver concise status updates • Facilitate governance discussions and build relationships with customer leadership • Refine standardized project schedules, reporting frameworks, and governance templates • Assess delivery performance and recommend process improvements • Coach Solution Delivery team members, share best practices, and build leadership skills • Establish a scalable PMO framework • Work jointly with partners and support partner projects as needed • Operate and participate in customer steering committees • Collaborate with Solution Architects, Customer Success Coaches, Technical Consultants, Account Managers, and customer stakeholders • This role does not own solution design, configuration, training delivery, or technical implementation activities

🎯 Requirements

• 8+ years of experience in program/project implementation management leadership • Proven track record of managing enterprise-level transformation programs • Exceptional customer written and verbal communication, executive engagement, and stakeholder management skills • Experience preparing for and leading steering committee meetings • Ability to navigate difficult implementation discussions with confidence and professionalism • Ability to lead full project lifecycles using traditional PMI Process or Scrum/Agile approach • Experience managing multiple concurrent projects • Bachelor’s degree required • Knowledge of industry-specific processes in High-tech Electronics, Medical Device, and/or Aerospace & Defense manufacturing (preferred) • Product Lifecycle Management (PLM) and/or Quality Management System (QMS) experience (preferred) • Expertise using Smartsheet (preferred) • Experience with cloud-based Software as a Service offerings (preferred) • PMP or PgMP certification or equivalent highly desirable • Must be authorized to work in the United States without requiring current or future sponsorship from PTC

🏖️ Benefits

• Employee share purchase program (ESPP) allowing purchase of discounted PTC stock • Certain roles may be eligible for participation in equity programs • Medical, dental and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy for office-assigned employees • Inclusive work environment • Equal Opportunity Employer

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