Customer Success Manager

🕒 Yesterday

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $67.5k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pushpay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏢 Enterprise

Religious Institutions • Software • Enterprise

Pushpay is a company that provides digital engagement solutions specifically tailored for churches and religious communities. They offer a comprehensive suite of giving, church management, and engagement tools designed to increase generosity, community involvement, and operational efficiency. Pushpay's products, such as ChurchStaq and ParishStaq, include powerful giving platforms, church management software, custom church apps, and reliable live streaming services. The company's mission is to strengthen community, connection, and belonging, assisting churches and parishes in effectively managing their congregational needs and expanding their outreach.

📋 Description

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery. • Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements. • Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches. • Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls. • Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale. • Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone. • Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

🎯 Requirements

• Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. • Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers. • Strong written and verbal communication; comfortable leading meetings and producing clear documentation. • Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding. • Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus. • Willingness to travel for customer trainings and team gatherings.

🏖️ Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents • 401K match • Remote • 12 paid Company Holidays • 2 paid Volunteer Time Off days • 15 days to start, increases with tenure and seniority. • Paid parental and adoption leave