Account Manager

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Qargo TMS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

Qargo TMS is a tech scale-up that provides a Transport Management System (TMS) designed to transform the transportation and logistics industry by automating administrative processes and optimizing planning. Headquartered in London and Ghent, the company focuses on creating a user-friendly, intuitive SaaS platform that improves efficiency, profitability, and sustainability for transport operators and logistics businesses.

📋 Description

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences • Provide training and guidance to clients to help them maximise the benefits of our platform • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress

🎯 Requirements

• 3–4 years of experience in account management, customer success, or another client-facing role • Experience in the transportation industry; knowledge of container transport is a strong plus • Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations • Comfortable with upselling and commercial objectives • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships • Excellent problem-solving skills and a proactive, customer-centric mindset • Confident working both independently and collaboratively, managing multiple priorities with ease • Comfortable visiting clients regularly • Ideally, you’re based in the North of the England

🏖️ Benefits

• A competitive salary package and benefits • Growth opportunities in a fast-scaling tech company • Flexible working hours and the freedom to use your home office as your base • Being a part of a driven and inclusive team that is transforming the logistics industry