IT Support Technician

Job not on LinkedIn

May 15

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Quantum Dynamics, Inc.

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Enterprise • B2B • Technology

Quantum Dynamics, Inc. is dedicated to solving clients’ challenges by providing innovative technology solutions. The company aims to exceed customer expectations by delivering timely and value-added solutions while maintaining high-quality customer service. Quantum Dynamics focuses on offering solutions that are on time, within budget, and distinct in quality, while actively inviting individuals to join their team.

51 - 200 employees

🏢 Enterprise

🤝 B2B

📋 Description

• Provide Tier 1 IT support for network, web, data exchange, and notification systems, as well as servers and desktops outside regular office hours (6 PM to 6 AM) to ensure continuous operation. • Address IT incidents by employing common troubleshooting skills, following documented procedures, and, when necessary, contacting appropriate higher-tier support personnel. • Respond to on-site issues within one (1) hour of request.

🎯 Requirements

• Five (5) years of experience providing IT support services such as: • Windows and Linux client and server systems • Networking systems such as FortiGate, Juniper, HP, and Dell. • Experience with VM infrastructures • Familiar with DOI and USGS security regulations, SOPs, and best practices • Familiar with utilizing network and host system monitoring • Familiar with AWS