Customer Success Manager

🕒 February 13

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Qwilr

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 $7.3M Series A on 2020-05

SaaS • B2B • Productivity

Qwilr is a company that provides sales proposal software designed to enhance the sales process for businesses. The software allows users to create beautiful, interactive proposals that captivate buyers and help sales teams close more deals efficiently. Qwilr integrates seamlessly with popular CRM, sales, and accounting systems like HubSpot, Salesforce, Zoho, and Quickbooks, allowing for smooth workflow automation. With the ability to track client engagement and collect payments and signatures, Qwilr provides essential insights to sales teams that drive revenue growth. The platform offers various customizable templates suitable for different industries, helping teams reduce the time spent creating sales materials and improving overall win rates.

📋 Description

• Ensure customers are getting maximum value from Qwilr • Manage a dedicated portfolio of 150+ accounts • Onboard and train new customers • Proactively engage with customers • Maintain high Gross Revenue Retention (GRR) • Identify expansion opportunities • Respond to customer requests

🎯 Requirements

• 2-3 years experience as a Customer Success Manager at a B2B software company • Managed a dedicated portfolio of accounts • Experience with customer success tools and software • Strong technical skills • Data-driven with a bias towards action • High emotional intelligence • Excellent written and verbal communication skills • Zoom/Video Chat experience

🏖️ Benefits

• Competitive salary • Work remotely • Professional development opportunities

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