Customer Success Lead

Job not on LinkedIn

🕒 June 24

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rabot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

🛍️ eCommerce

📦 Logistics

Artificial Intelligence • eCommerce • Logistics

Rabot is a technology company that leverages Vision AI to streamline warehouse operations, specifically in e-commerce fulfillment. Their platform enables real-time insights and automation to enhance packing performance, ensure quality assurance, and reduce operational costs. By integrating seamlessly with Warehouse Management Systems (WMS), Rabot helps logistics teams achieve greater accuracy and productivity, while providing actionable data to optimize processes and defend against fraud claims.

📋 Description

• Act as the primary point of contact for customers, ensuring their satisfaction and success • Guide new customers through the onboarding process and ensure effective product usage • Identify and execute upsell and cross-sell opportunities aligned with customer needs • Track and manage customer renewals to maintain and grow the customer base • Gather and analyze customer feedback to improve services and identify growth opportunities • Collaborate with sales and product teams to enhance the customer experience • Travel and participate in system installations as needed

🎯 Requirements

• 5+ years in Customer Success, Support, or Sales • Proven experience in Customer Success, Support, or Sales roles • Strong communication and relationship-building skills • Analytical mindset with the ability to identify upsell opportunities • High emotional intelligence and empathy • Proficiency with CRM software and willingness to learn new systems • Passion for technology and interest in the supply chain/fulfillment industry • Willingness to travel and participate in system installations

🏖️ Benefits

• Performance-based bonuses • Comprehensive health benefits • Stock options • Professional development opportunities • Opportunity to make a significant impact in a high-growth startup