Backup Engineer IV

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July 7

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Rackspace Technology

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SaaS • Cloud

Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• Serve as the highest level of technical escalation for Rubrik-related incidents and issues. • Architect and implement Rubrik backup solutions across hybrid, on-premises, and multi-cloud environments (AWS, Azure, GCP). • Lead backup and recovery strategy design sessions for customers, including air-gapped, immutable, and ransomware-resilient architectures. • Integrate Rubrik with external systems (e.g., ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Python, Ansible, Terraform). • Design and maintain Rubrik SLA Domains, archival policies (cloud/tape), replication, and compliance workflows. • Collaborate with Engineering, Storage, Security, and Application teams to ensure backup consistency and performance. • Manage large-scale Rubrik clusters, capacity planning, and software upgrades. • Proactively identify and resolve systemic issues across infrastructure that impact backup performance or restore SLAs. • Document architectures, runbooks, and SOPs; contribute to technical training and playbooks. • Work closely with stakeholders and leadership on backup audit and regulatory compliance requirements. • Provide technical mentoring and guidance to junior engineers and partner teams.

🎯 Requirements

• Expert knowledge of Rubrik CDM architecture, RBS, Polaris, and Rubrik APIs. • Advanced skills in backup for virtualized environments (VMware, Hyper-V). • Strong understanding of file-level, database-level, and VM-level backup and restore operations. • Deep knowledge of cloud-native backups and cloud archiving using AWS S3, Azure Blob, and GCP storage. • Hands-on experience with integration and automation (e.g., Python, PowerShell, REST API, Terraform, Ansible). • Proficiency in disaster recovery design, planning, and orchestration (DR runbooks). • Familiarity with data compliance, encryption, and ransomware defense mechanisms. • Exposure to monitoring and reporting platforms (e.g., vROps, Splunk, Grafana). • Good knowledge of enterprise infrastructure: storage systems (SAN/NAS), networking, Windows/Linux OS. • Excellent documentation and communication skills for both technical and executive-level audiences.

🏖️ Benefits

• May require flexible scheduling including after-hours and on-call support. • General office environment; remote/hybrid work flexibility possible. • Must be detail-oriented and able to manage multiple priorities under tight deadlines. • Expected to stay current with evolving data protection technologies and emerging threats (e.g., ransomware).