VP, Global Customer Success

Job not on LinkedIn

October 11

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $213k - $396k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Rackspace Technology

WebsiteLinkedInAll Job Openings

SaaS • Cloud

Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• Shape and implement the strategy for the business unit, encompassing operating model development, go-to-market coordination, and initiatives for talent growth. • Orchestrate all customer success and support functions — spanning order processing, billing, technical and applications support, and field operations — to deliver a unified, seamless customer experience. • Drive strategic planning and operational rigor by establishing measurable goals, KPIs, and scalable frameworks for global execution. • Partner cross-functionally with Sales, Product, and Finance to identify opportunities for growth in the existing customer base through strategic cross-sell, up-sell, and value realization initiatives. • Champion continuous improvement and automation, leveraging data, analytics, and technology to drive efficiency, predictability, and customer outcomes. • Manage costs and resources strategically to meet or exceed financial targets within budget constraints. • Develop organizational capability through thoughtful workforce planning, leadership development, and performance management.

🎯 Requirements

• Minimum 15 years of progressive leadership experience in technology or cloud services, including at least 5 years at the Director level or above overseeing global operations, strategic planning, or customer success. Cyber eco system experience preferred. • Demonstrated experience leading through transformation, operational optimization, and customer-centric growth initiatives. AI knowledge and experience preferred. • Bachelor’s degree preferred in engineering, IT, or business management; or relevant career experience (15+ years) required. VMware/ VCF SDDC experience preferred.