Senior IT Support Engineer

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October 4

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Rain

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Fintech • B2B • HR Tech

Rain is a financial technology company that provides employers with an easy way to offer Earned Wage Access (EWA) to their employees. This service allows employees to access their earned wages instantly, enhancing their financial wellness and reducing stress related to paydays. Rain helps employers increase retention and job applications while integrating seamlessly with existing payroll systems. By offering Rain, companies can boost employee productivity and engagement, making it a valuable benefit across various industries.

201 - 500 employees

Founded 2019

💳 Fintech

🤝 B2B

👥 HR Tech

📋 Description

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs. • Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security. • Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance. • Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency. • Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location. • Provide expert IT support for our global teams across the US, India, LATAM, and Europe. • Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting. • Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning. • Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet. • Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment. • Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams. • Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

🎯 Requirements

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. • English is a MUST have. • Proven experience providing exceptional IT support to a globally distributed, remote workforce. • Experience supporting Mac, Linux, and Windows platforms in a corporate environment. • Strong expertise in networking principles (TCP/IP, DNS, VPN). • Demonstrated success in driving IT automation or process improvements with measurable outcomes. • Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools. • Advanced proficiency in Google Workspace administration and automation. • Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune). • Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment. • Prior experience in a startup, fast-paced, or agile environment is highly desirable. • Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001. • Excellent written and verbal communication skills with a customer-focused mindset. • Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities