Senior Manager, Remarketing Operations – Services

🕒 September 9

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $116k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ritchie Bros.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2023-01

Construction • Logistics • Consulting

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

📋 Description

• Lead IAA’s vehicle reconditioning and enhancement program across the nationwide branch network • Own the end-to-end make-ready/enhancement lifecycle, including inspections, light mechanical repairs, detailing/cleaning, keys, paint touch-ups, and de-identification • Define ready-for-sale criteria and standard operating procedures • Manage Make-Ready Analysts, assign workload, set goals and priorities, coach execution, and conduct performance reviews • Lead vendor management and outsourcing strategy, including vendor onboarding, coordination, issue escalation, KPIs, and SLAs • Develop and monitor budgets and forecasts; report spend, vendor costs, and program margin • Improve billing and cost-capture processes, establish approval checkpoints, and lead cost reviews • Partner with regional and branch operations to deploy and sustain the program • Create job aids and training, reinforce quality-control checklists and post-enhancement inspection standards • Ensure compliance with safety/regulatory requirements and seller SLAs/contract controls • Scale enhancement services as a revenue-generating program with Sales, Account Management, Product, IT, Finance, and Analytics • Develop dashboards and KPIs and contribute to Remarketing strategic planning and service expansion decisions • Set performance metrics tied to cost and cycle-time targets and provide input on staffing, recruitment, and disciplinary actions • Report to the Sr. Director—Field Development and Support or another appropriate field operations leader

🎯 Requirements

• Minimum 4 Year / Bachelors Degree in Operations Management, Supply Chain, or a related field required • MBA or similar advanced degree preferred • Lean/Six Sigma (or similar continuous improvement) credentials preferred • 7-10+ Years of related experience • Experience managing vehicle reconditioning/enhancement operations • Experience with vendor management and outsourcing strategy • Ability to develop and monitor budgets and forecasts • Knowledge of billing, cost-capture, KPIs, SLAs, and contract alignment • Ability to ensure compliance with safety/regulatory requirements • Experience with cross-functional collaboration involving Sales, Account Management, Product, IT, Finance, Analytics, Procurement, and Training

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Basic life insurance • 401(k) plan with 100% company matching for the first 4% contributed • 15 days of PTO each year • Remote work arrangement