Strategic Accounts Manager

🕒 October 22

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Royal Caribbean Group

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

🏨 Hospitality

🚗 Transport

Travel • Hospitality • Transport

Royal Caribbean Group is a cruise vacation company that delivers unforgettable vacations to guests by operating a global fleet under three award-winning brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. The company is recognized for its commitment to ethical practices and a multicultural workplace, with employees from over 126 countries. Royal Caribbean Group is dedicated to providing the best vacation experiences while prioritizing safety, ocean protection, and community engagement.

📋 Description

• Own commercial performance and growth strategy for a strategic territory or portfolio with annual revenue accountability of $50M+ • Develop and execute multi-year territory, account, and market growth strategies • Influence regional commercial plans, resource allocation, customer segmentation, and investment decisions • Identify emerging trends, competitive risks, and market opportunities and translate insights into recommendations • Build and manage executive-level relationships with key agency partners, consortia leaders, and strategic customers • Expand existing partnerships, identify new business opportunities, and lead complex commercial negotiations and contract discussions • Develop and execute strategic account plans to improve partner engagement, productivity, ROI, retention, and portfolio performance • Evaluate business performance, forecast results, identify growth opportunities, and recommend pricing, promotions, channel strategy, and commercial investments • Develop business cases and ROI analyses for strategic initiatives and funding allocation • Ensure effective use of CRM, pipeline management, reporting tools, and sales processes • Lead and influence sales programs, promotional strategies, go-to-market initiatives, and change management efforts • Represent Celebrity Cruises and Royal Caribbean Group at industry forums, advisory boards, trade events, and executive customer engagements • Deliver strategic presentations, business reviews, and training programs • Partner with Sales, Revenue Management, Marketing, Finance, Operations, and other business functions • Serve as a subject matter expert on strategic account management, commercial negotiations, market development, and complex customer opportunities • Mentor and support sales professionals through onboarding, coaching, and best-practice sharing • Perform other job-related duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 7+ years of experience in strategic account management, business development, or consultative B2B sales • Must be fluent (written/spoken) in English and French • Proven success managing a revenue portfolio of $50M+ and achieving revenue growth, retention, and profitability objectives • Demonstrated ability to influence executive-level stakeholders and commercial outcomes through strategic account planning, market development, and relationship management • Experience leading complex negotiations, high-value customer relationships, and cross-functional initiatives without direct authority • Strong commercial, financial, analytical, and business planning capabilities, including the use of data and customer insights to drive decision-making • Exceptional communication, presentation, and influencing skills, with the ability to operate effectively across customer, partner, and internal leadership groups • Strong organizational, territory management, and time management skills • Proficiency with CRM platforms, sales technologies, business reporting tools, and Microsoft Office applications • Experience with AS400 or similar reservation systems preferred • Must demonstrate a commitment to integrity, accountability, innovation, inclusion, collaboration, and continuous learning • Valid commercial driver's license and passport required • Must be able to travel regularly, approximately 40% of the time, domestically and/or internationally • Must be able to work evenings, weekends, and attend customer, trade, shipboard, or industry events as business needs require • No immigration sponsorship offered

🏖️ Benefits

• Competitive compensation and benefits package • Excellent career development opportunities • Travel to conferences and events domestically and internationally • Opportunity to represent the organization at industry forums, advisory boards, trade events, and executive customer engagements • Training and professional development opportunities through strategic presentations, business reviews, and training programs

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